FAQ
1. What services does Wolf Moving & Transport offer? Wolf Moving & Transport offers a range of moving services including local and long-distance moving, residential and commercial moving, packing and unpacking, furniture assembly, storage solutions, and more.
2. How do I get a quote for my move? You can request a quote by filling out our online form on our website or by contacting our customer service team directly. We'll gather the necessary information about your move and provide you with a detailed and transparent estimate.
3. Are my belongings insured during the move? Yes, we offer comprehensive insurance coverage options to protect your belongings during the moving process. Our team will explain the insurance options available and help you choose the best coverage for your needs.
4. Can I schedule my move on weekends or holidays? Yes, we offer flexible scheduling options including weekends and some holidays to accommodate your moving needs. Contact us to discuss your preferred moving date and time.
5. Do you provide packing materials? Yes, we offer high-quality packing materials including boxes, packing paper, bubble wrap, tape, and more. You can purchase these materials directly from us or opt for our full-service packing option.
6. How far in advance should I schedule my move? We recommend scheduling your move as far in advance as possible to secure your preferred moving date and time. However, we understand that circumstances may vary, so contact us to check availability and discuss your timeline.
7. Do you offer storage solutions? No, we do not offer storage options.
8. What safety measures do you have in place during the COVID-19 pandemic? We prioritize the health and safety of our customers and staff. We adhere to all CDC guidelines and take precautionary measures such as wearing masks, sanitizing equipment, and practicing social distancing during moves.
9. Can you assist with furniture disassembly and assembly? Yes, our team can handle the disassembly and reassembly of large furniture items to ensure they are transported safely and set up properly at your new location.
10. How do I track my move or get updates during the process? You can contact our customer service team at any time for updates on your move. We also provide tracking information and regular communication throughout the moving process to keep you informed.
11. Will I be charged a cancellation fee? Yes. If your scheduled move IS NOT canceled 72 hours before your move then there is a $175 cancellation fee.
12. Is there a fuel charge? Yes, ALL MOVES are charged a 25% gas surcharge.
If Groupon is purchased, when does the time start? Once the mover contact you and communicate to you that they are in route to you, your time begins.
If you have any other questions or need further assistance, please don't hesitate to contact us. Our friendly and knowledgeable team is here to help make your move a smooth and stress-free experience